At e98com we're straightforward about data. This policy explains exactly what personal information we collect from Pakistani players, why we collect it, how we use it, and what rights you have over it. No legalese labyrinths — just clear, plain answers.
All personal and payment data on e98com is stored with industry-standard encryption. Your CNIC details and financial information are never held in plain text.
e98com does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for marketing purposes. Your information stays within the platform.
Access, correct, or request deletion of your data at any time. Communication preferences and marketing opt-outs can be managed directly from your e98com account settings.
e98com only collects data that is genuinely necessary — for account operation, identity verification, payment processing, and responsible gaming compliance. Nothing beyond that.
We use only essential and functional cookies. Analytics cookies are used in aggregated, non-identifiable form. No advertising tracking cookies are deployed on e98com.
When we need to contact you — for account security, verification, or promotional updates — we tell you why. Marketing communications can be switched off at any time.
This Privacy Policy describes how e98com ("the Platform", "we", "us", "our") collects, processes, and protects personal information provided by users ("you", "the player") when registering, depositing, betting, or otherwise using the e98com website and its services. This policy applies to all products and features on e98com including cricket betting, PSL betting, Aviator, Ludo, roulette, live dealer games, and promotions.
By creating an account and using e98com, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions. If you disagree with any part of this policy, please do not create an account.
e98com is an online sports betting and gaming platform operating at e98com.bet, designed and built specifically for the Pakistani market. We process all player transactions in Pakistani Rupees (PKR) and our user base is primarily located across Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Faisalabad, and beyond.
As the data controller for personal information collected through e98com, we are responsible for determining how and why your data is processed. For data-related queries, please contact us at support@e98com.bet.
e98com collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information from third-party verification services. Here is a breakdown of what we collect and when:
| Data Type | When Collected | Required? |
|---|---|---|
| Full name | Account registration | Yes |
| Date of birth | Account registration | Yes – age verification |
| Pakistani mobile number | Account registration | Yes |
| Email address | Account registration | Yes |
| CNIC / passport number | KYC verification | Yes – before withdrawal |
| CNIC / passport image | KYC verification | Yes – before withdrawal |
| Payment account details | Deposit / withdrawal | Yes – for transactions |
| Source of funds information | High-value transactions | Conditional |
| Communication with support | Ongoing | When you contact us |
Where required for identity verification and fraud prevention, e98com may receive supplementary data from identity verification services and payment processors. This is limited to confirmation of identity document validity and fraud risk signals — we do not receive or store your full financial history from any third-party source.
e98com uses your personal data for specific, defined purposes. We do not process data in ways that go beyond what is reasonably necessary for operating the platform safely and fairly for Pakistani players. The main purposes are:
e98com processes personal data on the following legal grounds:
e98com does not sell your personal data. We share it only with the following categories of recipients and only to the extent necessary:
All third parties who process your data on behalf of e98com are bound by contractual data processing agreements. They are not permitted to use your data for their own purposes beyond the defined service.
e98com handles all PKR transactions through established Pakistani payment infrastructure. Your payment security is a priority:
If you believe there has been an unauthorised transaction on your e98com account, contact support immediately at support@e98com.bet.
e98com retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal compliance, dispute resolution |
| KYC / identity documents | Duration of account + 5 years after closure | Anti-money laundering obligations |
| Transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Betting history | Duration of account + 3 years | Dispute resolution, responsible gaming monitoring |
| Support communications | 3 years from last interaction | Quality assurance, dispute evidence |
| Session and device logs | 12 months | Security and fraud detection |
| Marketing preferences | Until you withdraw consent or close account | Consent management |
After the applicable retention period, personal data is securely deleted or anonymised. Anonymised statistical data — which cannot be linked back to any individual — may be retained indefinitely for platform analytics.
e98com uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and to understand how players use it. Here is a clear breakdown of the cookies we use:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Keeping you logged in, securing your session, remembering your bet slip and language preferences. The platform cannot function without these. | No – required for the site to work | |
| Remembering your display preferences, last-visited section, and odds format selection so you don't have to reset them each visit. | Yes – via cookie preferences | |
| Aggregated, anonymised data about how pages are used, which features are popular, and where errors occur. Used to improve e98com for all players. | Yes – via cookie preferences |
e98com does not use advertising or cross-site tracking cookies. We do not place third-party tracking pixels on our pages for marketing networks.
You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent e98com from functioning correctly — if you disable them, you will not be able to log in or place bets. Disabling functional and analytics cookies will not affect your ability to use the core features of the platform.
e98com takes reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:
While e98com takes security seriously, no online platform can guarantee 100% security against all possible threats. You are responsible for keeping your account password confidential and for logging out of shared devices. If you suspect your account has been compromised, contact support immediately.
You have the following rights regarding your personal data held by e98com. To exercise any of these rights, contact us at support@e98com.bet with your account username and the right you wish to exercise. We will respond within 30 days.
Request a copy of the personal data e98com holds about you, including your account details, KYC records, transaction history, and betting activity.
Request correction of inaccurate personal data. For name or date-of-birth corrections, updated KYC documentation will be required.
Request deletion of your personal data. This right is subject to legal retention obligations — transaction records and KYC documents must be retained for the periods described in Section 7.
Request that e98com limits how it uses your data while a dispute about accuracy or processing is being resolved.
Receive your personal data in a structured, machine-readable format (CSV/JSON) for data you provided directly and which we process on a consent or contract basis.
Object to processing based on legitimate interests — including profiling for fraud detection. We will assess whether our legitimate interests override your objection in each case.
To withdraw consent for marketing communications, you can do so directly in your e98com account settings under Communication Preferences — no need to email us. The change takes effect within 24 hours.
e98com is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. The account registration process includes date-of-birth verification, and KYC requires proof of age via CNIC or passport.
If we become aware that we have inadvertently collected personal data from a person under 18, we will immediately close the account, void any bets placed, return any deposited funds to their source, and delete all associated personal data as promptly as our legal obligations allow.
If you believe a minor has registered on e98com, please contact us immediately at support@e98com.bet.
e98com may send you promotional communications about bonuses, new features, PSL specials, and other offers by SMS to your registered Pakistani mobile number or by email. These communications are sent only if you have not opted out.
You can opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional communications — e98com will still send you security alerts, deposit confirmations, withdrawal confirmations, and account-related notifications as these are necessary for operating your account.
e98com does not share your contact details with third-party marketers. Promotional messages you receive from e98com are sent directly by the platform, never through third-party marketing networks.
e98com may update this Privacy Policy from time to time. When material changes are made — such as new types of data being collected, new third parties receiving data, or changes to retention periods — we will notify you via your registered mobile number or email address at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page reflects when the current version was published. We recommend reviewing this policy periodically. Continuing to use e98com after the effective date of an update constitutes your acceptance of the revised policy.
For historical versions of this Privacy Policy or to understand what changed in a recent update, contact support at support@e98com.bet.
For any question, request, or concern about how e98com handles your personal data, please get in touch:
For general support queries — account issues, payment questions, responsible gaming tools — the same email address applies with the relevant subject line.
Your privacy matters to e98com. If you feel your data has been mishandled and our response to your complaint is unsatisfactory, you have the right to escalate the matter to the relevant data protection authority in Pakistan.
Now you know how e98com handles your data — safely, transparently, and with your rights in mind. Join half a million Pakistani players and get your 100% welcome bonus up to Rs 10,000.
18+ only. T&Cs apply. Please play responsibly.