e98com FAQ – Pakistan Betting & Gaming Questions Answered

You must be 18 years old or older to register and use e98com. This is a hard requirement — not a formality. Age is verified against your CNIC when you apply for your first withdrawal. Accounts found to belong to under-18 users are closed immediately, bets voided, and deposited funds returned to their source. We take this seriously and do not make exceptions.

No. Each individual is permitted exactly one account on e98com, regardless of how many mobile numbers, email addresses, or payment methods they have. If two or more accounts are found to belong to the same person, all accounts are closed and balances forfeited. Different family members living in the same household may each hold their own separate account — provided each uses their own personal CNIC, mobile number, and payment method.

KYC (identity verification) is required before your first withdrawal from e98com — not at registration. You can create an account, make deposits, bet on cricket and PSL, play Aviator and Ludo, and accumulate winnings without submitting any documents. When you apply for your first withdrawal, you'll be prompted to upload a photo of your CNIC (front and back) and a selfie. Verification typically completes within 24 hours. Submitting your documents before you plan to withdraw for the first time is a good idea to avoid any delay.

Go to the Login page and click "Forgot password?". Enter your registered Pakistani mobile number. An OTP will arrive by SMS within 60 seconds. Enter the code, choose your new password, and confirm. If you no longer have access to your registered mobile number, email support@e98com.bet with your full name, registered email, and a photo of your CNIC for manual account recovery. Don't share your password with anyone — e98com support will never ask for it.

To permanently close your account, go to Account Settings → Responsible Gaming → Self-Exclusion and select permanent closure, or email support@e98com.bet with your request. Any remaining real-money balance is returned to your registered payment method after a final KYC check. Note: if you're looking for a temporary break rather than permanent closure, a cooling-off period of 24 hours to 90 days is available as an alternative — see the Responsible Gaming page.

e98com accepts Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers, and Pakistani-issued Visa and Mastercard debit/credit cards. All deposits are processed in PKR with no currency conversion. There are no platform-side deposit fees — though your bank or wallet provider may apply their own charges. Easypaisa and JazzCash deposits are typically instant. IBFT bank transfers can take up to one business day.

The minimum deposit on e98com is Rs 500. This applies across all payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card. There is no maximum deposit limit set by e98com, though individual payment providers may apply their own transaction caps — for example, Easypaisa has its own per-transaction and daily limits based on your account tier with them.

Easypaisa and JazzCash deposits normally reflect within seconds. If it's been more than 10 minutes and your balance hasn't updated, first check your transaction history in Account Settings — the deposit may show as "Pending". If it's still not there, take a screenshot of the transaction confirmation from your Easypaisa or JazzCash app (showing the transaction ID, amount, date and time) and contact support at support@e98com.bet. IBFT deposits can legitimately take up to one business day, so allow that window before raising a query.

e98com does not charge any platform fee on deposits. You send Rs X and Rs X lands in your account. However, your payment provider — Easypaisa, JazzCash, your bank — may apply their own service charges on the sending side. These are outside e98com's control. Check your wallet or bank's fee schedule if you're unsure. For most standard Easypaisa and JazzCash wallet-to-wallet transfers, the charge is minimal or zero for verified accounts.

Yes. e98com has a built-in deposit limit tool available to all registered players under Account Settings → Responsible Gaming → Deposit Limits. You can set a maximum daily, weekly, or monthly deposit amount. Once set, the limit is enforced automatically — you cannot deposit above it during that period. Reducing a limit takes effect immediately. Increasing a limit has a mandatory 24-hour cooling-off period before it activates. This is one of several responsible gaming tools on e98com — see the Responsible Gaming page for the full list.

Log in to your e98com account, go to the Withdrawal section, select your preferred method (Easypaisa, JazzCash, NayaPay, SadaPay, or IBFT bank transfer), enter the amount in PKR, and confirm. If you haven't completed KYC yet, you'll be prompted to upload your CNIC before the withdrawal is processed. Your first KYC typically takes up to 24 hours. Subsequent withdrawals process faster — Easypaisa and JazzCash amounts under Rs 50,000 usually arrive within 15 minutes.

The minimum withdrawal on e98com is Rs 500 across all methods. There is no platform-imposed maximum withdrawal limit, though individual payment providers may have their own per-transaction caps. If your withdrawal exceeds your Easypaisa or JazzCash daily limit, you may need to split it across multiple transactions or use an IBFT bank transfer for larger amounts.

Easypaisa and JazzCash withdrawals under Rs 50,000 typically complete within 15 minutes for verified accounts. Larger amounts and IBFT bank transfers usually process within one business day. If your withdrawal has been pending for longer than the expected window, check its status in your transaction history and contact support at support@e98com.bet if it remains unresolved. Delays most commonly occur when KYC hasn't been completed or when a bonus wagering requirement hasn't been fully met.

e98com does not charge a platform fee on withdrawals. The amount you request is the amount sent. Your receiving payment provider — Easypaisa, JazzCash, or your bank — may apply their own inbound transfer fees, though most Pakistani mobile wallets don't charge on received amounts for standard transfers. Check your wallet's fee schedule if unsure.

Common reasons for a rejected withdrawal on e98com include: KYC not yet completed or documents not verified; an active bonus balance with an unmet wagering requirement (bonus funds must be wagered the required number of times before the associated real-money winnings can be withdrawn); payment method details not matching the registered account; or a risk review triggered by unusual activity patterns. The specific reason is shown in your withdrawal history. If it's unclear, email support@e98com.bet with your transaction ID.

e98com offers pre-match and live (in-play) cricket betting. Pre-match betting opens before the first ball — you place a bet on a market (match winner, top batsman, total runs, etc.) at the odds displayed, and the bet is settled after the match ends. Live betting lets you place bets during the match with odds that update ball by ball based on the current match situation. To place a bet: log in, go to Cricket Betting, select a match, choose a market, click the odds, enter your stake in PKR, and confirm. Winnings are credited to your e98com balance immediately after settlement.

e98com covers the full Pakistan Super League season — all six franchises: Karachi Kings, Lahore Qalandars, Islamabad United, Peshawar Zalmi, Quetta Gladiators, and Multan Sultans. Every PSL fixture from the group stage through to the final is available for pre-match and live betting. Seasonal markets (top run-scorer, top wicket-taker, outright tournament winner) are also available once the PSL season begins. See the PSL Betting page for the current fixture list and odds.

Yes. The Live Cricket Score section on e98com provides ball-by-ball scorecard updates during Pakistan matches and PSL fixtures. Scores, wickets, run rate, and match timeline are all visible. This is the same data feed used to update live betting odds — so what you see on the scorecard is what's driving the in-play prices. No separate app is needed.

If a cricket match is abandoned without a result — due to rain, a no-result decision, or other circumstances — most markets on e98com are voided and stakes returned to your account. Some specific markets (e.g. "first wicket to fall") may be settled if the relevant event occurred before the abandonment. In all cases, the settlement outcome is shown in your bet history with the reason clearly stated. If you believe a settlement is incorrect, contact support within 48 hours with the match and market details.

e98com offers early cash-out on selected cricket markets during live play. When available, a "Cash Out" option appears on your open bet in the My Bets section. The cash-out value is calculated in real time based on current odds — it may be more or less than your original stake depending on how the match is progressing. Not all markets support cash-out; the option only appears when it's available for that specific bet. Cash-out is not available in the final overs of a match or during certain market suspensions.

Yes. e98com supports accumulator (combo) bets that combine multiple cricket selections into a single bet. To build an accumulator: add each selection to your betslip from different matches or markets, then choose "Accumulator" in the betslip view before confirming. Your potential payout is the product of all individual odds. All selections must win for the accumulator to pay out. e98com sometimes offers accumulator insurance promotions on PSL fixtures — check the Promotions page for current offers.

Aviator is a multiplier game where a plane takes off and a multiplier increases from 1× upward. You place a stake in PKR, the plane launches, and the multiplier climbs. You click "Cash Out" at any point to lock in your winnings — if you cash out at 3.2×, you receive 3.2 times your stake. If you don't cash out before the plane flies away, you lose your stake. The timing of the fly-away is determined by a provably fair RNG — you cannot predict it. The key skill is deciding when to take your winnings. Visit the Aviator Game page for full details and strategy tips.

e98com's Ludo Games take the classic Pakistani board game and add a real-money layer. You enter a table by paying a buy-in in PKR from your e98com balance. You're matched against other real Pakistani players. The game rules follow standard Ludo — rolling dice, moving tokens, sending opponents home. The winner takes the pot minus a small platform rake. Tables are available at different buy-in levels — from casual low-stakes games to larger pots. See the Ludo Games page for current table availability.

e98com offers European-style roulette (single zero) and selected live dealer roulette tables, all playable in PKR from your e98com account balance. You place chips on numbers, colours (red/black), odd/even, or column/dozen bets, then spin the wheel. Payouts range from 1:1 on red/black bets to 35:1 on a straight number bet. Live dealer tables are streamed with a real dealer, adding a more authentic experience. No separate download required — everything runs in your browser. Visit the Roulette page for table details.

The Aviator fly-away point is determined by a provably fair random number generator — no strategy can predict it. However, experienced players often use disciplined bankroll management: set a maximum stake per round before starting, decide in advance at what multiplier you'll cash out (e.g. always cash out at 2×), and stick to that plan rather than getting greedy mid-round. The most common mistake is watching the multiplier climb and waiting too long. Setting an auto-cashout on e98com's Aviator interface locks in your chosen multiplier automatically, removing the emotional decision. This is a game of risk management, not prediction.

Yes. All games on e98com — including Aviator, Ludo, and roulette — use certified random number generators (RNG) that have been independently tested for fairness and unpredictability. Aviator in particular uses a provably fair system where the round outcome can be independently verified by the player after each round. This means neither e98com nor any player can manipulate the fly-away point. Return-to-player (RTP) rates for each game are published within the game information section on e98com.

If your internet connection drops during an active Aviator round on e98com, the round continues on the server side. If you had an active bet and the plane flew away before you could reconnect and cash out, the bet is settled as a loss — the disconnection does not void the round. If you had set an auto-cashout level before disconnecting, that will still trigger correctly since it's processed server-side. For technical errors that cause an incorrect settlement (not just a lost connection), contact support at support@e98com.bet within 24 hours with the round ID from your game history.

After registering on e98com, make your first deposit of at least Rs 500. The 100% welcome bonus — up to a maximum of Rs 10,000 — is credited to your bonus balance automatically within a few minutes of the deposit clearing. There is no bonus code required. For example: deposit Rs 5,000, receive Rs 5,000 bonus. Deposit Rs 10,000 or more, receive the full Rs 10,000 maximum. The bonus carries a 10× wagering requirement — full terms are on the Promotions page.

A wagering requirement means you must place bets totalling a specified multiple of the bonus amount before those bonus winnings can be withdrawn as real money. On e98com's welcome bonus, the wagering requirement is 10×. So if you receive a Rs 3,000 bonus, you need to place bets totalling Rs 30,000 (3,000 × 10) before the associated winnings become real-money withdrawable funds. Progress is tracked in your account under My Bonuses. Cricket bets and Aviator rounds both contribute to wagering progress — check the Promotions page for the exact contribution rates per product.

Yes. e98com runs regular promotions for existing players — reload bonuses on subsequent deposits, accumulator insurance on cricket bets (your stake returned if one leg of your accumulator lets you down), PSL season specials including enhanced odds and free bet offers, and Aviator promotional credits during gaming events. Promotions are communicated via SMS to your registered mobile number. The most up-to-date list is always on the Promotions page. Opt-in requirements and bonus-specific T&Cs vary per offer.

If the wagering requirement is not completed before the bonus expiry date, the bonus balance and any associated bonus winnings are forfeited. Your real-money deposited balance is not affected — only the bonus portion is removed. The expiry date for each bonus is shown clearly in your My Bonuses section from the moment it's credited. e98com does not extend bonus expiry dates. The welcome bonus has a 30-day expiry from the date of crediting.

e98com runs a referral programme where you earn a bonus credit when a friend you've referred registers, completes KYC, and makes their first qualifying deposit. Your unique referral code is in your account under My Profile → Referral Code. Share it with your friends — when they register using your code and meet the qualifying criteria, both you and your friend receive a bonus. Current referral bonus values and qualifying criteria are on the Promotions page.

e98com uses 256-bit SSL encryption for all data transmitted between your device and our servers — the same standard used by Pakistani banks and major financial institutions. Your account password is stored as a salted hash, never in plain text. Personal data and payment information are handled under our Privacy Policy, which strictly prohibits selling or sharing your information with third parties for marketing purposes. Two-factor authentication (OTP via SMS) is triggered on logins from new devices.

Change your password immediately using the "Forgot password?" flow on the Login page — this forces a logout of all active sessions. Then email support@e98com.bet with the subject "Suspicious Account Activity" and include details of any transactions or bets you don't recognise. Our team can review your login history, identify the access source, and freeze the account if necessary while the matter is investigated. Use a unique password that you don't use on any other platform to prevent this happening again.

e98com collects the information you provide at registration (name, date of birth, mobile number, email, province) and during KYC (CNIC details). It also records your betting and transaction history, device and IP data for security purposes, and session data for responsible gaming monitoring. Your data is stored securely and used only for account management, fraud prevention, regulatory compliance, and service communication. It is never sold to third parties. Full details are in our Privacy Policy.

When e98com detects a login from a new device, browser, or after a password reset, it automatically sends a one-time password (OTP) as an SMS to your registered Pakistani mobile number. You must enter this code within 3 minutes to complete the login. This means even if someone has your password, they cannot log in without physical access to your registered mobile. There is no opt-out for OTP on new devices — it's a mandatory security layer. If you're not receiving OTP SMS messages, check that your registered number is correct and that your mobile network isn't blocking messages from shortcode senders.

e98com provides six self-service responsible gaming tools accessible from Account Settings → Responsible Gaming: deposit limits (daily/weekly/monthly), loss limits, bet limits (maximum stake per round), session time reminders, cooling-off periods (24 hours to 90 days), and permanent self-exclusion. All take effect immediately when set — no support ticket required. Limit reductions are instant; limit increases have a mandatory 24-hour delay. See the full Responsible Gaming page for detailed guidance.

Self-exclusion on e98com closes your account for a minimum of 6 months. Once activated, you cannot log in, deposit, bet, or receive promotional communications. Your real-money balance (minus pending bets that void on exclusion) is returned to your registered payment method after identity verification. Self-exclusion cannot be reversed during the exclusion period. To activate: Account Settings → Responsible Gaming → Self-Exclusion, or email support@e98com.bet if you can't access your account — it'll be actioned within the hour. For temporary breaks, a cooling-off period is available instead.

The first practical step is to use the tools available right now — set a deposit limit, activate a cooling-off period, or self-exclude. All are in Account Settings → Responsible Gaming and take effect immediately. If you'd prefer to talk to someone first, email support@e98com.bet — our team can walk you through the options without judgment. For more structured support, Pakistan's mental health helplines and international responsible gambling organisations offer confidential guidance. The sooner you address a concern, the easier it is to get things back under control. The Responsible Gaming page includes a self-assessment tool and more detailed guidance.